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崗位職責

1，負責整個服務部門的日常運作和控制

2，負責客戶服務的投訴和解決問題

3，改善服務交付周期和維修質量，降低客戶投訴

4，帶領團隊完成但年度的營業(yè)額目標和獲得良好的客戶滿意度

5. 計劃并完成服務站建立，并得到維修資格認定

6. 管理團隊成員的績效，提高團隊合作精神和工作效率

7. 與其他部門合作并提供的良好的客戶支持

8. 計劃及管理客戶服務維護合同

9. 加強與關鍵客戶的關系還包括CMA（上海）服務及關系

10.負責安排客戶回訪，研討會等活動

11.完善的售后服務庫存管理

12.聯(lián)絡及協(xié)調總部TAG/ TIS有關服務問題

13.反饋（內(nèi)部）不同投訴到總部并指出相關的服務質量問題


崗位要求
1.本科及以上學歷;
2.十年以上服務維修經(jīng)驗，包括五年以上服務的管理和帶領一個大的團隊的經(jīng)驗， 主要在測量及儀器領域
3.良好的技術管理經(jīng)驗;
4良好的職業(yè)道德和溝通能力;
5.管理技能和領導能力;;
6.強大的業(yè)務分析能力和戰(zhàn)略思維能力;
7.優(yōu)秀的書面和口頭英語能力;
8.能在壓力下工作，并接受經(jīng)常出差;

Responsibilities 崗位職責

1. Responsible for whole service department daily operation and controlling

2. Responsible for customer service complain and solve problem

3. Improve service lead time and repair quality and decrease customer complaints

4. Lead team to archive service turnover target and good service satisfication

5. Help service station set up and get repair qualification authorization

6. Manager team member performance and improve team spirit and work efficiency

7. Cooperation with other departments to provide customer support

8. Setup and archive service maintenance contract

9. Relation with key customer and CMA(Shanghai) for service

10. Arrange customer visits, service workshop if necessary

11. Improve after-sales stock management

12. Liaison with TAG/TIS about service issue

13. Feedback multiple complaint (internal) to TAG for quality issues based on service

Requirements：

1. Bachelor degree or above;
2. Ten years’ above service repairing experiences including five years’ above service management and coach a big team experiences within measuring instrument industry;
3. Good technical management experience in instrument field;
4. Good work ethic and communication skills;
5. Management skills and leadership;;
6. Strong business analytical skills and strategic thinking skills;
7. Both written and spoken English skills;
8. Can work under pressure and accept frequent travel;

職位類別： 技術支持經(jīng)理/主管

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